Please make sure you read the T&Cs before booking on a course or activity. You will be asked on the booking form to confirm that you have read this section.
Insurance
Set out below is the scope of cover offered to those who wish to take up our insurance options. Whilst Southern Rock Adventures acts as an agent the policy has been prepared by specialist brokers. A copy of the Master Policy is available for inspection on the Premesis. This policy is available for all courses/activities organised by Southern Rock Adventures and with in the UK and is open to UK residents only. You must organise your own insurance for overseas courses.
Cover (Aged 16 Yrs & Over)
Sum Insured
Excess
Cancellation & Curtailement
To final Course Fee Paid
40.00
Deposit only Claims
15.00
*Personal Posessions
To 1.000
40.00
Personal Money
To 200.00
40.00
Personal Liability
To 2.000.00
Nil
Personal Accident
To 10.000
Nil
*Maximum sum insured is 200.00 in respect of a single article. Pair or set of articles whether they are solely or jointly owned. Please contact Southern Rock Adventures for details of the cover for students under 18 years of age.
Cost:
For courses up to and including 4 Days
11.50
For courses up to and including 7 Days
15.75
For courses up to and including 10 days
24.25
For courses up to and including 35 days
47.25
All prices include IPT Insurance Tax
All prices are correct at time of being published on the site, but are subject to change without notification.
These premiums are for UK courses only. The premium is non refundable or transferable and is to be paid with the deposit. Please be sure to add the appropriate premium to your debit / credit authority or Cheque.
Along with your booking confirmation you will receive a travel insurance document setting out all of the details of the cover. Please keep it safe.
Opt Out:
Some people will have their own insurance in place and will not need the cover we offer. If this is the case. please acknowledge this by completing the insurance opt out on the booking form. For all those without insurance cover we strongly reccommend, for your protection and piece of mind, that you take up the insurance offered or seek appropriate cover with another insurance provider.
Terms & Conditions
Please Read Carefully before booking.
1. Fees:
All courses are VAT exempt
Places can only be reserved submitting the following:
A completed booking form & non refundable deposit of 75.00
A completed booking form via the web site with appropriate payment details and non refundable deposit
A completed booking form & valid purchse order.
Course places cannot be provisionally book or reserved by telephone or email
All balances must be paid 8 weeks prior to the commencement date of the course. if the deposit is paid by credit / debit card the balance will be deducted using a secure card termainal, and Alpine-Gear.Com will appear on your statement and receipt.
If a booking is made within the 8 week period prior to commencement the whole fee must be submitted up on booking.
NB. An official purchase order must be issued by recognised buying authority confirming acceptance of our terms and conditions.
2. Ammendements by the Customer:
Substitution of the original customer for another can be made provided at least 2 weeks notice is given by the substituted customer to the company and the substituting customer satisfies the requiremens of the course. All substitutes must be made with the consent of the company with both substituted and subsutituting customer being jointly and severally liable for the total course fee as well as an administration charge of 25.00 per course / subtitution.
A customer may apply, in writing to change course or course dates as long as the original booking is more than 8 weeks from date of request. The new course must beone that appears on the web site or in the current brochure. An administration charge of 25.00 is payable at time of change.
Any requests to change a course or course dates within the 8 week period will be delat with under the terms and conditions relating to cancellation by the customer.
3. Cancellation by the Customer:
All cancellations must be in writing and acknowledged by SRA. the final cost of cancellation is as follows:
Deposits are NON refundable
75% of the total course fee where cancellation takes place less than 6 weeks but more than 2 weeks before commencement or the course; or
100% of the total course fee where cancellation takes place within the period of 1-14 days before course commancement; or
100% of the total course fee where cancellation takes place on or after the commencement date of the course.
4. Cancellation by the Company:
Whilst every attempt is made to ensure that courses / activities actually run, the company will notify the customer of the cancellation as soon as possible, where it believes on reasonable grounds that cancellation is necessary due to dangerous and / or unsuitable conditions for the course/activity.
The company shall notify the customer of cancellation not less than five days prior to course commancement, where numbers as a result or either customer(s) cancellations or booked numbers have failed to reach a workable minimum.
Cancellation by the company does not affect a customer's right to a full refund of travel cost he/she has incurred prior to to the cancellation an since lost except in circumstances set out in 4.1 and 4.2.
In the event of cncellation customers will be offered the choice of the following options